22 Apr 24-26 Apr 24 (Dubai, UAE), 15 Jul 24-19 Jul 24 (London, UK), 18 Nov 24-22 Nov 24 (London, UK),

Course Overview

This is a dynamic and comprehensive course designed for individuals seeking to excel in the field of travel and tourism operations. In today's fast-paced and ever-evolving industry, success hinges on a deep understanding of operations, customer service, and the ability to adapt to changing market trends. This course equips participants with the knowledge, skills, and strategies necessary to manage travel and tourism operations efficiently, provide exceptional customer experiences, and stay at the forefront of the industry.

 

Learning Outcome

• Gain a profound understanding of the travel and tourism industry's structure, trends, and challenges
• Learn the essentials of managing and optimizing tourism operations.
• Develop strong leadership, communication, and customer service skills
• Apply marketing strategies tailored to the travel and tourism sector
• Understand sustainability and ethical considerations in travel and tourism
• Adapt to rapidly changing industry dynamics and emerging technologies
• Develop innovative approaches to enhance customer experiences
• Able to provide necessary safe guards for company and consumers

 

Indicative Contents

• Introduction to travel and tourism management
• The place (natural characteristics, political standards & systems, history & art
• Efficient operations management, including planning, scheduling, and logistics.
• Managing resources and optimizing operational efficiency
• Enhancing customer experiences through technology and innovation
• Sustainable practices and responsible tourism
• Promoting travel destinations and tourism products
• Leadership skills for travel and tourism professionals
• Online marketing and social media in the tourism industry
• Exceptional customer service and guest experience management
• Managing emergencies
• Adapting to technological advancements in the travel and tourism sector
• Conflict resolution and handling difficult situations

 

More Detail
Duration	This is a one-week course involving intensive role play and presentations.
Certification	A certificate is granted on completion of the course.
Location	(Dubai, UAE), (London, UK), (London, UK)
Travel and accommodation	Travel and accommodation is to be paid at source by delegates.
Fees	London: £4,500.00 (Excl. VAT) per delegate for 1 week. Dubai: $5,850.00 (Excl. VAT) per delegate for 1 week.